Hosting FAQ Ordering Questions How do I order? How do I transfer my site from another ISP? Billing and Payment Questions What are the costs? How do I pay? Do I get a refund if I cancel my account? What are the details of your 30 day money back guarantee/refund policy? FTP Questions What FTP host name do I use to access my web site? Where can I find FTP softwares? Can I FTP using Netscape Navigator? How do I publish my site with FrontPage? What directory should I upload my web pages to? How do I get my page to load automatically? How do I create sub-directories? How to make files executable after uploading with FTP ? Email Questions How do I set mail forwarding options? How do I access POP mailboxes? How do I set up email forms? How do I set up autoresponders? Domain Name Related Questions Can I check domain name availability? How fast can you register a Domain Name? Do you handle domain registration? How can I transfer my existing domain? I purchased my domain name from another company. How can I update the information at Networksolutions? Where can I find a copy of the registration template? How long does it take before my domain name is active? What is the fee for domain registration? What are your policies for domain name registration? What is ICANN, and what are their policies? Secure Server Questions What is SSL and what does it cost? How long does it take to setup SSL encryption? What information do I need to set up encryption? What does a digital certificate do? What information will I need to provide to Verisign to get a certificate? How do I order a digital certificate? How do I activate SSL? How do I implement secure transactions using shared certificate? Microsoft FrontPage Related Questions What is meant by we "support FrontPage extensions"? What are "server extensions"? How do I get the FrontPage extensions installed on my site? Is there a charge for the server extensions? Are there any limitations when publishing with FrontPage? Can I use FTP as well as FrontPage to manage my site? What is a WebBot? Are all the features available in FrontPage supported? Are there other resources to help me use FrontPage? CGI Questions What CGI scripts provided with the server? How do I access my cgi-bin Where is Perl and Sendmail? How do I implement custom CGI scripts? How do I create an imagemap? Does aNet support PHP? Dedicated Server Questions When should I upgrade my virtual server to a dedicated server? What is the cost for a dedicated server? Who owns the hardware for the server and what happens if I cancel? Are there any other costs other than setup and connection fees? Who controls the server? What service is included in my monthly fee? How do I set up my own server for colocation? How do I register my own name server (ns.mydomain.com)? How do I set up my Cobalt server? General Questions What is Web Hosting? What is your connection to the Internet? How long does it take to set up a new account ? How do I transfer my files to my account ? How do I upgrade my hosting plan? How do I update my contact information? Can I change my login name and password? What is your accepted uses policy? Can I access my domain name with or without the WWW? My site is not ready, but can I still register my domain name now? Can I point multiple domain names to one site? What platform or operating system (OS) does aNet use? What do I need to use agnate's web hosting services? Does aNet  offer dial-up access to the Internet? Does aNet support and offer Microsoft Access, ASP, and SQL? Does aNet offer 24 hour technical support? What kind of connection does aNet have to the Internet backbone? Does aNet also design web pages? What is the typical aNet server configuration? Does aNet offer a shopping cart? Can I securely accept credit card information through my web site? Does aNet provide any database solutions? Does aNet offer any ready-to-run CGI-scripts? Does aNet support Microsoft FrontPage? Does aNet support third level domains (myname.yourdomain.com)? Do I have Shell privileges? How do I get my web page stats? Can custom reports be generated from my raw log files? How do I get my main page to load automatically? What filenames are acceptable? How do I create sub-directories within my website? How do I access my account Admin? What is the function of the "cgi-bin" directory? Can I password protect directories? Reseller Questions How does one become a reseller? Who handles support for a reseller's customer? If I cancel, can I take my customers with me? Promotional Questions How do I promote my site? What is the top 15 Mistakes Webmaster make? Emergency Request If this is an emergency request that needs to be completed outside of business hours (9 AM to 6 PM), please email 911@anet.net . Any work performed outside of business hours will be billed to the client.